Privacy Policy

Last updated: August 11, 2026

SpaceCoast Payments (“SpaceCoast Payments,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit spacecoastpayments.com, contact us, use our chat tools, or request information about our merchant-services and payment-technology offerings.

Scope of This Policy

This policy applies to this website and our related communications with prospective and current business customers. If you decide to apply for or use payment-processing, banking, point-of-sale, financing, or other third-party services, additional agreements and privacy notices from the applicable processor, bank, technology provider, or other partner may apply.

Information We Collect

Information you provide. When you submit a form, call, text, email, or chat with us, we may receive your name, email address, phone number, business name, business type, current payment-processing setup, questions, concerns, and any other information you choose to provide.

Statement-review information. Our public website form does not ask you to upload processing statements, payment-card numbers, Social Security numbers, bank-account credentials, or other highly sensitive information. If you request a statement review, we will contact you separately to coordinate the information needed. Please redact cardholder data and other information that is not necessary for the review.

Chat information. If you start a chat, the messages and information you provide may be stored and processed within Tidio so we can respond to and follow up on your inquiry. Depending on the chat configuration and your interaction, this may include your name, contact details, message history, device information, and IP address.

Technical and usage information. When you use the site, we and our service providers may automatically collect information such as your IP address, browser and device type, operating system, referring pages, pages viewed, approximate location derived from your IP address, interactions with forms and links, and timestamps. This information may be collected through cookies, tags, pixels, server logs, local storage, and similar technologies.

How We Use Information

• Respond to questions, chats, and statement-review requests.
• Evaluate your business needs and discuss payment-processing, point-of-sale, or related options.
• Prepare or facilitate requested applications, proposals, referrals, and service arrangements.
• Provide, maintain, secure, and improve our website and services.
• Measure website performance, lead generation, and marketing effectiveness.
• Send service-related communications and, where permitted, information about relevant offerings.
• Detect spam, fraud, abuse, security threats, and technical problems.
• Comply with legal obligations and enforce our agreements.

Cookies, Analytics, and Similar Technologies

We use cookies and similar technologies for essential site functions, security, performance, analytics, and chat. Google Analytics, connected through Google Site Kit, helps us understand site traffic and interactions such as page views, form activity, and clicks on contact links. Google Analytics uses cookies and similar identifiers and processes usage information on our behalf. You can learn more about how Google uses information from sites that use its services.

You can limit or delete cookies through your browser settings and may use Google’s available Analytics opt-out tools. Tidio may use browser local storage and similar technologies to operate the chat widget and remember chat-related preferences. Blocking some technologies may affect site functionality. We do not send information such as email addresses or phone numbers to Google Analytics as analytics identifiers.

How We Share Information

We do not sell personal information for money. We do not currently use personal information for cross-context behavioral advertising. We may disclose information as reasonably necessary for the purposes described in this policy to:

• Hostinger and WordPress-related services used for website hosting and operation.
• Google services used for analytics, search performance, and website measurement.
• WPForms and related anti-spam tools used to operate website forms.
• Brevo and WP Mail SMTP for transactional email delivery.
• Tidio for website chat and customer communications.
• Wordfence and other security, caching, or performance providers used to protect and operate the site.
• Payment processors, acquiring banks, point-of-sale providers, equipment vendors, underwriting or referral partners, and other providers when you ask us to evaluate, arrange, or support their services.
• Professional advisers and authorities when reasonably necessary for legal, accounting, compliance, fraud-prevention, or security purposes.

We may also disclose information when required by law, to protect our rights or the safety of others, to investigate fraud or security issues, or as part of a merger, sale, financing, or transfer of all or part of the business. Service providers and partners may process information in the United States or other countries where they operate.

Communications and Your Choices

When you contact us or request information, we may respond by email, telephone, or text using the contact information you provide. You may ask us to stop marketing communications at any time. Follow the unsubscribe instructions in a marketing email, reply STOP to a marketing text, or contact us at support@spacecoastpayments.com. We may still send non-marketing communications reasonably necessary to respond to an active request or provide services. Message and data rates may apply to texts.

Data Retention and Security

We retain personal information only as long as reasonably necessary for the purposes described in this policy, to maintain appropriate business and compliance records, resolve disputes, protect the site, and meet legal obligations. Retention periods vary based on the type of information, why it was collected, and requirements that apply to us or our partners.

We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no website, email, text message, transmission method, or storage system can be guaranteed completely secure. Do not send full payment-card numbers, passwords, Social Security numbers, or unnecessary bank information through our website forms, ordinary email, text, or chat.

Your Privacy Requests

You may ask us to access, correct, or delete personal information you have provided, subject to applicable law, our ability to identify the information, and legitimate recordkeeping or compliance requirements. You may also ask us to stop certain communications. To make a request, email support@spacecoastpayments.com. We may need to verify your identity before completing a request. If information is controlled directly by a processor, bank, or other third party, we may direct you to that organization.

Children’s Privacy

This site is intended for business owners and representatives and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the site. If you believe a child has provided information to us, please contact us so we can review and delete it as appropriate.

Third-Party Links

The site may link to third-party websites or services. Their privacy and security practices are governed by their own policies, and we are not responsible for those practices.

Changes to This Policy

We may update this Privacy Policy as our website, services, partners, or legal obligations change. The revised version will be posted on this page with a new “Last updated” date.

Contact Us

For privacy questions or requests, contact SpaceCoast Payments at support@spacecoastpayments.com or call or text (321) 396-5151.